1. Introduction

At Arora Law Services, we respect your privacy and are dedicated to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable professional and ethical obligations for legal practitioners in Canada.

2. Scope

This policy applies to all personal information collected through:

• Our website (forms, consultation requests),
• Client intake processes,
• Newsletter subscriptions and communications,
• Other services we provide.

3. Responsible Party

We, Arora Law Services, are responsible for ensuring compliance with privacy principles and have designated a Privacy Officer to oversee our data protection practices.

4. What Personal Information We Collect

We may collect:

• Contact details (name, email, phone, address)
• Immigration-related data (citizenship, travel history, family status)
• Employment or education history
• Financial information (fees, invoices, trust account data)
• Sensitive data (e.g., medical, criminal, or refugee status) where required by law.

5. How We Collect It

• Online and in-person intake forms
• Emails, phone calls, legal consultations
• Secure file uploads or document sharing
• Encrypted communication channels for sensitive data.

6. Purposes for Collecting and Using Personal Information

We process your information to:

• Assess eligibility for immigration pathways
• Prepare and file immigration applications
• Communicate with immigration authorities
• Fulfill legal and regulatory duties
• Invoice and process payments
• Send newsletters or marketing updates, with your consent.

7. Consent

We only collect, use, or disclose your personal information with your consent (written, verbal, or implied), except where law allows otherwise. Marketing emails include an unsubscribe option in compliance with CASL regulations.

8. Limiting Use, Disclosure & Retention

• We retain personal data only as long as necessary or required by law or professional regulations.
• Files are securely destroyed when retention is no longer required.
• Disclosure occurs only to: immigration authorities, contracted service providers (e.g., translators), or by court order.

9. Data Accuracy

You are encouraged to notify us of any updates or corrections to your personal information to ensure accuracy and completeness.

10. Data Security Safeguards

We protect your data using:

• Locked storage for physical files
• Secure, access-controlled digital storage
• Encryption in transit and at rest
• Access restricted to authorized staff only.

11. Access, Correction & Inquiries

You have the right to request access to and correction of your personal information by contacting our Privacy Officer. Requests will be addressed promptly, subject to legal or privilege constraints.

12. Third‑Party Websites & International Transfers

Our website may link to third‑party sites. We are not responsible for their privacy practices. If data is transferred outside Canada, we ensure it remains protected through contractual safeguards or binding legal frameworks.

13. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware we have done so without appropriate consent, we will delete that information immediately.

14. Policy Updates

This policy may be updated to reflect changes in our practices or applicable laws. We will post any updates on our website with an updated “Last updated” date.

Contact Information

If you have questions, wish to access or correct your personal information, or wish to withdraw consent, please contact: contact@aroralawservices.com.

No attorney–client relationship is formed until a written retainer agreement is signed. Disclaimer: No solicitor‑client relationship is created… provided for informational purposes only and should not be construed as legal advice…